Terms of Service
Last Updated: January 2026
1. Service Agreement & Month-to-Month Terms
VoIP Solutions, Inc. provides Business Phone Systems, Unified Communications (UCaaS), SIP Trunking, and Contact Center services to commercial customers across Texas. Standard service plans are offered month-to-month with no long-term contract lock-in and include a 30-day money-back guarantee.
2. 99.9% Uptime Service Level Agreement (SLA)
Our voice and SIP network is backed by a 99.9% uptime SLA (99.99% on Enterprise tiers) with redundant data centers and automatic failover. Customers are eligible for service credits in the event of qualifying unscheduled downtime.
3. Texas E911 Compliance (Kari's Law & RAY BAUM's Act)
All VoIP Solutions systems are configured for direct 911 dialing without prefixes, on-site notification, and dispatchable location registration in full compliance with federal and Texas E911 regulations. Customers with remote workers must maintain accurate physical addresses via the user portal or mobile app.
4. Contact Information
VoIP Solutions, Inc. • Houston, Texas • Sales: 713-587-2590 • Support: 713-587-2503 • [email protected].